Return Policy
Last Updated: September 24, 2025
We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.
Eligibility for Returns
To be eligible for a return, items must be:
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unused and unopened
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in the same condition as received
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with all tags, seals, or safety labels intact
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in the original packaging
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accompanied by proof of purchase
Returns that do not meet these conditions may be refused.
Consumables / Supplements
For safety, hygiene, and consumer protection reasons, consumable products cannot be returned if they have been:
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opened
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used
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unsealed
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tampered with
unless the product arrived damaged, defective, or incorrect.
This policy ensures product safety for all customers.
How to Start a Return (RMA)
To request a return, please contact us at:
Include the following:
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your order number
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the reason for the return
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photos, if the item is damaged or defective
If your return is approved, we will provide:
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a Return Merchandise Authorization (RMA)
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the correct return address
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return instructions
Items returned without an RMA authorization will not be accepted.
Please do not ship items back until you receive approval and instructions.
Return Shipping
Customers are responsible for return shipping costs, unless the item arrived:
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damaged
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defective
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incorrect
Original shipping costs are non-refundable, unless the return is due to an error on our part.
We recommend using a tracked shipping service, as we are not responsible for returns lost in transit.
Damages & Issues
Please inspect your order upon delivery.
If your item is defective, damaged, or incorrect, contact us immediately at:
Please include photos of the issue so we can evaluate and resolve the problem as quickly as possible.
Non-Returnable Items
The following items cannot be returned:
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opened or unsealed consumable products
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personalized or custom products
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hazardous materials or flammable liquids
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gift cards
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clearance or final sale items
If you are unsure whether your item is eligible for return, please contact us before purchasing or returning the item.
Exchanges
The fastest way to receive the correct item is to:
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Request and complete an approved return.
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Place a new order separately for the replacement product.
UK Customers – Legal Right to Cancel
If you are located in the United Kingdom, you may have the right to cancel your order under the Consumer Contracts Regulations within 14 days of receiving your items.
To qualify:
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items must be unused and unopened
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products must remain in their original packaging
Opened or unsealed consumable products are not eligible for cancellation due to health and hygiene reasons.
Refunds
Once your return is received and inspected, we will notify you whether the refund is approved or rejected.
If approved:
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refunds will be issued to your original payment method
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refunds are processed within 10 business days
Please note that your bank or payment provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
Refund Processing Conditions
Refunds are issued only after returned items have been received and inspected.
We reserve the right to refuse returns or refunds if the returned product does not meet the eligibility requirements outlined in this policy.
Need Help?
If you have any questions about returns or refunds, please contact us at:
Our support team will be happy to assist you.
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